![]() The diagnostic log files are structured like a table, with the following column headers for each row. These log files don’t include a user’s name or email address, the content of the user’s files, or information about apps unrelated to Office. The copy can be up to a few megabytes in size, depending on the length of the sessions that you use the apps for. The copy of the log files that are sent to Microsoft will be deleted after a day. These files are text files, which can be viewed with most text editors. You can navigate to the files by using the file system viewer that comes with the Android operating system. storage/emulated/0/Android/data/ /files/Diagnostics/UploadCache. There are separate log files for each Office app, such as Word or Excel. The location of the copy of the log files that are sent to Microsoft will vary, depending on the version of the Android operating system installed on the device, and will be different for each app.įor example, the location could be something like the following folder: ![]() As new log files are created, older log files will be deleted.Ī copy of the log files that are sent to Microsoft are usually found in the %temp%\Diagnostics\UploadCache folder. The total size of all the log files for each app will not exceed 80 mb. There are separate log files for each Office app, such as Word or Excel. For more information about the DDV, see Using the Diagnostic Data Viewer with Office. These log files are retained for up to 24 hours. This event shows the location on the user’s device where you can find a copy of the log files that are sent to Microsoft. You can use the Diagnostic Data Viewer (DDV) to see when these log files are sent to Microsoft. We’ll update the table when that happens. In the coming months, Office apps running on macOS and iOS will be included. The following table shows which Office apps might send these diagnostic log files to Microsoft. We would process these files only in those situations where we think the additional information could be useful in resolving an issue. Note that even when you’ve enabled the processing of optional diagnostic data, Microsoft may not always collect these log files. These log files can be sent to Microsoft automatically if you have chosen to enable the collection and processing of optional diagnostic data by Microsoft. In those situations, it would be beneficial for those log files to be sent to Microsoft. For example, the additional information in these log files could help us identify the underlying reason why a user has a problem saving a file to the device running Office. But this information is more detailed and helps provide more context about technical issues that might occur when using Office apps. This information is very similar to optional diagnostic data that may already be collected on the user’s device, depending on what privacy settings have been chosen. These log files contain information about the processes and components running in the application, and can help detect, diagnose, and fix issues and help make improvements to Office. Restart Word and Powerpoint to test that the crash is gone by opening a new blank document and repeating the steps that led to the initial problem appearing.When a user runs an Office app, such as Word or Excel, diagnostic information is collected and saved to log files on the user’s device.Drag the Acrobat add-in file SaveAsAdobePDF.ppam to the trash.Navigate back up to Group Containers > UBF8T346G9.Office > User Content >Startup > Powerpoint.Drag the Acrobat add-in file LinkCreation.dotm to the trash.Navigate to Group Containers > UBF8T346G9.Office > User Content >Startup > Word.To open your hidden user Library folder, click on the Finder dock icon, then hold down the Option key while clicking on the Go menu and choosing Library.Open Powerpoint, go to the Tools menu > Powerpoint Add-ins., and uncheck the box for "SaveAsAdobePDF".If there are others for EndNotes or Zotero, leave those alone. Open Word, go to the Tools menu> Templates and Add-ins., and uncheck the boxes for linkCreation.dotm.The Adobe PDFMaker plugin appears to be incompatibile with Word and PowerPoint and will often cause Macintosh versions of the Office applications to present this error message. This article applies to Microsoft Word and Powerpoint for Macintosh. An error message reporting "Run-time error '53': File not found: /Library/Application Support/Adobe/MACPDFM/amework/Versions/A/MacPDFM" appears on screen. ![]()
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